www.postoice.co.za
POSTAL
R AT E S
BROCHURE
2024 | 2025
POSTAL
R AT E S
BROCHURE
2024 | 2025
2024 / 2025
1 APR.24 - 31 MAR.25
TABLE OF CONTENTS
Mandate, regulation and license 1
Dangerous and Prohibited goods 2
Important Information 3
Ordinary Mail / Fast Mail 4
Postage included envelopes 5
Postcards 6
Domestic Stamp Booklets and Rolls 7
Packaging Products 7
Franking Machines 7
Domestic Registered Letter with Insurance Option 8
Mailroom Management 9
Direct Mail 10
Business reply services 10
InfoMail 11
Response Mail / Magmail 13
Domestic Parcel Service 14
International Mail 15
Expedited Mail Service 21
Philatelic Products 25
Postboxes, private bags and accessories 25
Postbank 26
Speed Services Couriers 27
Tips to get your letter delivered on time, every time: 30
Contact information / Complaints and queries 31
1
The South African Post oice SOC Limited was established on 1 October 1991 as
a company in terms of the Companies Act, No. 61 of 1973. The State (Republic
of South Africa), represented by the Minister of Communications and Digital
Technologies, is the sole Shareholder.
Regulation
The SA Post Oice is mandated to provide postal services in accordance with
the Postal Services Act of 1998. This Act provides for the regulation of postal
services including its Universal Service Obligations (USO).
The Reserved Postal Services license to operate as South Africa’s postal ser-
vices provider was issued to the SA Post Oice by the regulator in August 2001.
This license is valid for 25 years and is reviewed every three years in terms of
targets and performance. Through its license, the SA Post Oice is aorded ex-
clusivity of reserved postal services where it has monopoly over sub 1 kg items.
In terms of the mandate, the SA Post Oice is also required to maintain certain
standards and certain obligations which includes customer care standards, roll-
out of street addresses and the provision of retail postal services in under-ser-
viced areas whilst aligning with the government’s developmental programme
for 2030.
The Postal Services Act of 1998 obligates the Regulator, the Independent Com-
munications Authority of South Africa (ICASA), to protect the provision of the
universal service on behalf of the Reserved Postal Services licensee, namely the
SA Post Oice. The Postal Services Act further requires ICASA to monitor the
incumbent against ‘anticompetitive’ behaviour.
MANDATE, REGULATION AND LICENSE
2
KNOW...
YOU ARE NOT ALLOWED TO
POST THE FOLLOWING GOODS?
DID YOU
www.postoice.co.za
Customer Care: 0860 111 502
DANGEROUS AND PROHIBITED GOODS
SCHEDULE OF DANGEROUS GOODS
• Explosives – Ammunition, fireworks, igniters.
• Compressed Gas – aerosol products, carbon dioxide gas, cigarette lighter,
butane.
• Flammable Liquids – alcohol, flammable paint thinners, flammable varnish
removers, turpentine, petroleum products, benzene.
• Flammable Solids – metallic magnesium, matches, zinc powder.
• Oxidising material – some adhesives, some bleaching powders, hair or
textiles dyes made of organic peroxides, fiberglass repair kits, chlorine.
• Poison including Drugs and Medicine –although some are acceptable in
prescription quantities, and non-infectious perishable biological substances
are accepted when packed and transmitted appropriately
RADIOACTIVE MATERIAL
• Corrosives – corrosive cleaning liquid, paint or varnish removers, mercury
filled thermometer
• Miscellaneous – magnetized materials, oiled paper, polymerisable materials
SCHEDULE OF PROHIBITED GOODS
Bank notes – including all South African notes of whatever issue or
denomination, and the bank notes or currency notes of any other country.
• Asbestos
• Bees, leeches, silkworms or any other animal or living organism
• Biological substances, infectious or non infectious
• Coins
• Firearms, or parts thereof
• Furs
• Human or animal remains, including ashes
• Ivory
• Uninsured Jewellery
• Perfumery Products
• A film or publication which falls in category XX or X18 in terms of the Films
and Publications Act 65 of 1996 as amended
• Uninsured Precious Metals
• Uninsured Precious Stones, which means, all valuable natural mineral
stones, silica or substances extracted from the group, whether in their natural
state or refined, processed, set or treated and includes semi-precious stones
and any other natural or synthetic mineral, stone, silica or substance whether
in a natural state, cut or uncut, refined, processed,
set or treated.
NOTE: Destination countries might have a dierent list, please
verify with destination country what is permissable.
Click here to view list of prohibited items
3
IMPORTANT INFORMATION
LATE FEE:
A late fee of R33,60 is charged for all mail accepted after closing time
EXCHANGE OF STAMP OR POSTAL STATIONERY:
Five percent of the value of the stamp/postal stationery will be charged with a
minimum of R6,30
SMS TRACKING:
SMS tracking on recorded items – Premium no 32932 fee is R1,50
VALUE ADDED PARCEL SERVICE INSURANCE:
Suspended until further notice, service availability to be confirmed later in the
year
Letter post products cannot be insured
NB: Please insure all parcels that contain valuable items. Where parcels are not insured,
only postage will be refunded if the items were to be lost / damaged
REGISTRATION:
Letters and small packets may be registered but not insured in the international
mail service
CUSTOMS & EXCHANGE CONTROL:
Exchange control regulations apply equally to postal items as they do to other
exports. Generally, items worth more than R1000, 00 require specific exports
documents to be completed. Details available at all post oice branches
CUSTOMS DECLARATION:
The type and extend of customs declaration are regulated by the statutes of the
Universal Postal Union and the requirement of destination countries.
CUSTOMS CLEARANCE HANDLING FEE:
A customs clearance fee of R74,90 is charged on all incoming parcels and R38,70
on all other postal items. The fee is charged by the Post Oice to cover costs
incuRed in clearing parcel/postal item on behalf of the addressee
INTERNATIONAL MAIL: REGISTERED SURFACE MAIL
Registered Surface Mail from RSA to Rest of the World has been terminated with
the exception of Lesotho, eSwatini, Mozambique and Botswana in the 2019/20
period. Only Airmail service will be oered.
SURFACE MAIL:
Outbound Surface Mail (documents & parcels) destined to New Zealand has
been discontinued as per the Universal Posta Union (UPU) Circular Notice, no
137, dated 01 October 2018. Only Airmail service will be oered.
Surface Mail has also been discontinued for Brazil and Canada for 2021/2022.
POSTBOX/PRIVATE BAG RATES:
Postbox and Private Bag rates are eective from 01 January – 31 December annually.
SPEED SERVICE COURIER PARCEL RATES:
All rates are per parcel, and exclude fuel, liability surcharge and includes VAT.
Fuel levy is charged at 25,6%, and reviewed quarterly, (applies to account customers)
4
ORDINARY MAIL / FAST MAIL
POSTED IN SOUTH AFRICA
FOR DELIVERY IN SOUTH AFRICA
DOMESTIC
ORDINARY LETTER MAIL
Letter mail refers to any form of written communication or other document, arti-
cle or object that is addressed to a specific person, persons or a specific address
and is conveyed by other than electronic means. It includes parcels, packages,
wrappers, cylinders or articles conforming to the mass and size limitations
detailed below.
The Ordinary Letter Mail service is the standard postal service with set delivery
standards from the time of despatch to aRival at the point of delivery. These are
one day longer than Fastmail.
FASTMAIL SERVICE
Fastmail is a letter service in South Africa with a one-day delivery standard in
the same city or town, a two-day delivery standard for all other destinations.
Type of mail
Customers’ own envelope
Small (DL) maxi
Medium (B5)
Large (B4)
Ordinary mail
R6,30
R12,65
R15,45
Fastmail
R10,20
R24,20
R29,30
Customers’ own postcard
Small (DL) maxi
Medium (B5)
Large (B4)
R6,30
R12,65
R15,45
R10,20
R24,20
R29,70
Cylinders / Rolled items
Cylinder / Rolled items (520mm x 70mm)
Cylinder / Rolled items (620mm x 70mm)
R15,45
R27,45
R25,05
R29,70
Newspapers
Rolled addressed newspapers (324mm x 70mm)
R8,40
R24,20
Rates for Domestic Letter Mail
(Standard stamps for DL, B5 and B4 envelopes are now available at Post Oices)
Envelope Size
Thickness
Max (mm)
Mass
Max (mm)
Size
Max (mm)
Size
Min (mm)
Small DL Maxi
Medium B5
Large B4
Postcards
Cylinders / Rolled items
Rolled Addressed
Newspapers
5
10
30
0,295
70
70
50g
1kg
1kg
10g
1kg
1kg
235 x 120
250 x 176
353 x 250
353 x 250
L 520 / 620
L 353
140 x 90
140 x 90
OUT OF STANDARD
When articles do not conform to the maximum mass, size or thickness.
ARTICLES SMALLER THAN MM X MM
The rate applicable must be charged according to the criteria for B4 or B5.
These standards do not include the day of posting.
5
POSTAGE INCLUDED ENVELOPES
PAYMENT METHODS
Mail will only be accepted if the oicial payment methods are used, e.g. postage
stamps, postage-included envelopes and franking machine impressions
approved by the Post Oice.
HANDING IN
Franked mail may not be posted in street posting boxes, but must be handed in
at designated Post Oice counters or mail centres.
INFORMATION
Please contact your local Sales Division of the Post Oice for information about
posting methods and requirements.
SEE BACK PAGE FOR CONTACT DETAILS.
*LATE FEE
A late fee of R33,60 is charged for all mail accepted after closing time.
RETURN POSTAL CHARGES
Return Postal charges will be levied on all undelivered or returned postal
articles.
LETTER MEASURING INSTRUMENT
Special measuring cards used to measure domestic letters in order to determine
the postage payable are available at Post Oice branches.
POSITION OF ADDRESS ON ENVELOPE
The address on an envelope must always be positioned parallel to the length
(longer side) of the envelope.
Type of envelope Size Price
Ordinary Mail Postage - Included Envelopes
C6 with and without window & self seal
DL maxi with and without window and self seal
B5 without window
C4 without window
Lettergram (Prefabricated)
162mm x 114mm
235mm x 120mm
250mm x 176mm
324mm x 229mm
R6,70
R6,70
R14,45
R19,45
R6,60
Fastmail Postage-Included Envelopes
DL maxi with and without window
B5 without window
B4 without window
C4 without window
235mm x 120mm
250mm x 176mm
353mm x 250mm
324mm x 229mm
R10,75
R26,05
R32,45
R30,45
POSTAGEINCLUDED ENVELOPES ARE AVAILABLE AT ALL POST OFFICE
OUTLETS. THE RETAIL PRICE INCLUDES THE POSTAGE.
6
POSTCARDS
POSTCARDS MUST:
Postcards are used to convey unenclosed messages and greetings.
There are two types of postcard, i.e. postage-included postcards and ordinary
postcards on which postage must be paid. The maximum size is
353mm x 250mm and the maximum mass is 10g. Items exceeding these dimen-
sions must be posted at the applicable letter post postage rate.
• Be rectangular
• Be made of cardboard or paper sti enough not to make
mail handling diicult
• Bear the indication Postcard on the front (not compulsory for picture
postcards)
• Have the right-hand half of the back reserved for the address,
pre-payment and service instructions/labels
Type of postcard Maximum size Price / Postage
Postage-included postcard
Clients Own Postcard
(Postcard not included in the price)
Change-of-address postcard
(postage included in the price)
235 x 120mm
DL
B5
B4
R6,70
R6,30
R12,65
R15,45
R6,70
POSTCARD POSTAGE AND POSTAGEINCLUDED RATES
7
Product Dimensions / Size Rate
Box No 1
Box No 2
Box No 3
Jiy bags Bubble wrap
Bubble wrap roll
Mailing tube
200mm x 180mm x 80mm
300mm x 230mm x 120mm
400mm x 230mm x 135mm
Eight dierent sizes
310mm x 5m
70mm x 620mm x 1,5m
Contact your local Post
Oice branch for the latest
prices
PACKAGING PRODUCTS
DOMESTIC STAMP BOOKLETS AND ROLLS
FOR STANDARD DOMESTIC LETTER POSTAGE
PRICES OF STAMP BOOKLETS AND STAMP ROLLS
Item Price
Booklet of 10 stamps
Boxes of 50 (500 stamps)
Boxes of 100 (1 000 stamps)
Roll of 100 (100 stamps)
Rolls of 100(5) (500 stamps)
Rolls of 100(10) (1 000 stamps)
R63,00
R3150
R6300
R630
R3150
R6300
POSTED IN SOUTH AFRICA FOR DELIVERY IN SOUTH AFRICA
Stamp booklets and stamp rolls are available at Post Oices. They can also
be ordered at the Post Oice Customer Contact Centre (Telemarketing) on
(012) 401-7800 or 0860 080 080.
REMOTE METERSETTING FRANKING MACHINES ARE POSTAGE
METERS WHICH, AS THE NAME SUGGESTS, ARE RESET BY TELEPHONE, FAX
O
R MODEM.
• To operate a franking system, customers must purchase a licence from the
Post Oice.
• The franking system also dates, seals and prints a return address and counts
the envelopes
• Postage is purchased electronically without customers having to leave their
premises
• Machine inspections are conveniently done on the customer’s premises
• All mail franked by a franking machine must be franked at the specified
published rate(s)
FRANKING MACHINES
8
Supplier Telephone number
Frama (Pty) Ltd
Hasler Business Systems (Pty) Ltd
PBSA (Pty) Ltd
Earlyworx 282 (Pty) Ltd
(011) 463 9042
(011) 787 5959
(011) 516 9400/70
(011) 886 0271
APPROVED SUPPLIERS
Customers may only use franking machines supplied by the
following suppli
ers:
FRANKING MACHINE LICENCE FEES
Service Fee
New license
Transfer of license
Annual renewal
Spoiled impression fee (per 100 or portion thereof)
Small DL maxi
Medium B5
Large B4
R488,80
R488,80
R353,15
R55,70
R70,45
R87,10
Envelope Size
Small (DL)
Medium (B5)
Large (B4)
235mm x 120mm x 50g
250mm x 176mm x 1kg
353mm x 250mm x 1kg
THIS SERVICE IS AVAILABLE IN THREE ENVELOPE SIZES:
• The Registered Letter with
compensation option can be used
for letters that require a signature
on delivery, contain something
of value, or important documents
such as share certificates,
passports or airline tickets which
require tracking and tracing from
acceptance to delivery
• A registered letter is electronically
scanned, enabling it to be
tracked and traced on its journey
throughout the postal system.
• Compensation is payable according
to the cover that was used
• The compensation cover and Track
and Trace facility are available only
in the Republic of South Africa
• This service cannot be used with
Speed Services Couriers or Parcels.
BASIC SERVICE
• Full domestic Track and Trace
• Free compensation for up to R100, (insurance suspended until further notice)
• Identification and signature on delivery
• Detailed proof of acceptance
OPTIONS AVAILABLE IN THE SERVICE
• Optional extra insurance up to R2000, (Insurance suspended until further notice)
• Proof of delivery
• Advice of delivery
DOMESTIC REGISTERED LETTER
(insurance option suspended until further notice)
DOMESTIC REGISTERED LETTER WITH INSURANCE OPTION
9
INFORMATION
For further information, customers may contact their Regional Sales Manager.
RATES FOR DOMESTIC REGISTERED LETTER,
I
nsurance suspended until further notice
Size Postage and Service Fee Included
Small (DL)
Medium (B5)
** Large (B4)
R44,00
R50,35
R53,15
Insurance Option Suspended until further notice Fee
Compensation up to R100
Insurance up to R250
Up to R500
Up to R1 000
Up to R1500
Up to R2 000
Free
R30,75
R63,05
R126,70
R188,60
R251,60
Other Registered Letter Products Rate
Postage included registered envelope
(235 x120mm), tamper resistant
Postage included registered envelope:
Documents only
DL 230 x 115mm, window
DL 230 x 115mm, non-window
Posted out of course fee
Detailed proof of acceptance (acceptance slip)
Interception of registered letter
Proof of delivery of a recorded article
Advice of delivery (AR card)
SMS tracking on recorded items – Premium no 32932
R48,70
R44,95
R44,95
R79,40
Free
R29,00
R67,25
R13,65
R1,50
SURCHARGES
• All underpaid and unpaid postal items (including franked items) received via
E-BDN, Web Riposte and Postlink, will be surcharged double the postage
shortage
• Permit and franking machine mail posted in street posting boxes will be
surcharged double the published postage rate
This solution removes the administrative burden associated to facilitating your
messages and merchandise (goods). It provides a tailor-made physical or digital
on-site presence to facility optimal decision support for communication and
logistics needs. Services of the onsite or virtual mailroom:
• Data cleaning
• Processing internal mail.
• Converting digital file to physical mail or physical mail to digital files.
• Processing of incoming or outgoing mail.
• Providing messenger service.
• Providing tailor-made notifications, data analytics reports and business
intelligence.
• Training and consulting service on mail.
• Customs clearance for mail.
MAILROOM MANAGEMENT
10
DIRECT MAIL
BUSINESS REPLY SERVICES BRS
With the BRS, businesses can oer their customer or prospective customers the
incentive to reply without having to pay postage.
TWO OPTIONS ARE AVAILABLE: BUSINESSES MAY
• Enclose a pre-printed business reply postcard or envelope in their mailing
(for samples of designs, they may contact the Regional Sales Oice)
• Or advertise a specified Freepost address and BRS number to which
customers may write (no postage stamp is required).
Businesses who use this service for the first time have to apply for the service
on an application form. They also have to sign a BRS/ Freepost address license
agreement available from their Regional Sales Oice. A BRS license/ Freepost
address license expires annually on 31 March. Existing customers also have to
renew their licenses annually.
• Customers can apply for a BRS license at their Regional Sales Oice
• The Client Services Oicer can provide the specifications for this service
• Before a license can be issued, printer’s proofs of the postcard or envelope
should be submitted to the Regional Sales Manager for approval
• An annual license fee is payable in advance
• A licensee must deposit an amount that will cover the postage and service fee
likely to accrue over six weeks
• BRS may be used with Fastmail
• All BRS users must have a private bag or a post oice box to use this service
Service Rate
New licence
Annual renewal of licence
R447,20
R447,20
Envelope Size
Ordinary mail:
postage +
handling fee
Fastmail:
postage +
handling fee
Small (DL)
Maxi Medium (B5)
Large (B4)
Cylinder
• 520mm length 70mm thickness
• 620mm length 70mm thickness
Parcels (excluding postage)
R6,70
R12,85
R16,45
R16,45
R28,50
R12,80
R10,75
R25,05
R29,70
R25,35
R30,45
No Fastmail parcels
BUSINESS REPLY SERVICES
PRO RATA LICENCE FEE FOR BUSINESS REPLY SERVICE
April/May/June R447,20 /
July/Aug/Sep: R335,40
Oct/Nov/Dec R223,60
Jan/Feb/March R111,80
11
Type Description Dimensions Other
conditions
Delivery
Pamphlet Unaddressed
information/
advertising
item compris-
ing one sheet
of paper.
Items can be
enveloped or
unenveloped.
Unenveloped
B4 items
should be
folded to A5
size (210mm x
148mm)
Enveloped
items should
be limited
to a DL size
(235mm x
120mm).
If the infor-
mation in the
pamphlet is
of a sensitive
nature, the
pamphlet
must be
placed in an
envelope.
The articles
may be in
partially or
fully sealed
envelopes or
wrappers.
Local box
delivery
Local street
delivery
National box
delivery
National
street de-
livery.
Brochure Unenveloped,
unaddressed,
rolled or
folded
information/
advertising
item compris-
ing of more
than 1 page.
Also un-
addressed
promotional
DVD’s.
May not be
bigger than
353mm x
250mm, may
not weigh
more than
200g and may
not be thicker
than 5mm.
Rolled bro-
chures should
be tied to
facilitate han-
dling (rolled
not more than
30mm thick).
Local box
delivery
Local street
delivery
National box
delivery
National
street de-
livery.
Community
Newspapers
Unaddressed
newspaper.
Rolled or
folded item
May not be
longer than
353mm, not
weigh more
than 200g
and may not
be thicker
than 70mm
when rolled or
folded.
Newspapers
that are rolled
should be tied
to facilitate
handling.
Local box
delivery
Local street
delivery
National box
delivery
National
street de-
livery.
Trade sample Unaddressed
sample of a
product.
May not be
bigger than
353mm x
250mm x
30mm and
may not be
heavier than
200g.
The trade
sample should
be packaged
in such a way
that it will not
damage any
other postal
articles or
injure any
Post Oice
employee.
Local box
delivery
Local street
delivery
National box
delivery
National
street de-
livery.
TYPES OF INFOMAIL
INFOMAIL
The following options are available for local and national delivery: * Private bags
* Postboxes * Street delivery in selected areas (please enquire at your Regional
Sales Oice).
12
INFOMAIL RATES
Type of mail Rates
Pamphlets
Unenveloped
Local (in the same province)
Post Box or Private Bag
Street Delivery
National (between provinces)
Post Box or Private Bag
Street Delivery
Enveloped (previously Household Circular)
Local (in the same province)
Post Box or Private Bag
Street Delivery
National (between provinces)
Post Box or Private Bag
Street Delivery
0,40
0,40
0,50
0,70
0,55
0,70
0,70
0,70
Brochures Local (in the same province)
Post Box or Private Bag
Street Delivery
National (between provinces)
Post Box or Private Bag
Street Delivery
0,50
0,50
0,60
0,70
Trade samples Local (in the same province)
Post Box or Private Bag
Street Delivery
National (between provinces)
Post Box or Private Bag
Street Delivery
0,60
0,60
0,70
0,70
Community newspapers (unaddressed)
Local (in the same province)
Post Box or Private Bag
Street Delivery
National (between provinces)
Post Box or Private Bag
Street Delivery
0,60
0,60
0,60
0,75
13
Response Mail is addressed mail of which the content is exclusively of an
advertising nature.
• Response mail are addressed items of which the content is exclusively of an
advertising nature.
• There are no limit to the number of items mailed per size category.
• Response mail may not contain any additional items related to previous
business with the addressee, such as invoices and/or statements, etc.
• The mail packs may contain a response device approved by SAPO, eg. BRS
or Freepost.
• Regional Sales must approve a sample of the proposed Response Mail item
before posting.
• A complete sample, together with the oicial approval, must be presented to
SAPO at point of lodgement.
• The envelopes must reflect a ‘Permit mail’ insignia as a postage indicator
only.
• Approvals are once o and valid for 24 hours.
NB: For further information and clarification contact your
Regional Sales Oice.
MagMail is a product specifically intended for the Publications industry.
• There are no limit to the number of items mailed per size category.
• The contents of Mag-mail items should include an addressed publication,
magazine or newsletter consisting of news, opinions, illustrations, articles,
editorials and advertising.
• Mag-mail items may too include the insertion of advertising inserts and/
or onserts (eg. Books, lipgloss or sunglasses), in an attempt to increase
readership and subsequent subscriptions.
• All Mag-mail outer envelopes, flysheets or wrappers must bear the approved
Mag-mail logo.
• Regional Sales must approve a sample of the proposed Mag-mail item before
posting.
• A complete sample, together with the oicial approval, must be presented to
SAPO at point of lodgement.
• The envelopes, wrappers or flysheets must reflect a ‘Permit mail’ insignia as a
postage indicator only.
• Approvals are valid for 1 year (01 April to 31st March).
NB: For further information and clarification contact your
Regional Sales Oice.
RESPONSE MAIL
MAGMAIL
RESPONSE MAIL / MAGMAIL
14
Type of mail: Addressed Direct Mail Ordinary mail
MAGMAIL (BULK MAIL ONLY)
Small (DL) maxi
Medium (B5)
Large (B4)
Note
Approval from the Regional Sales Oice is
required for Magmail.
Please address enquiries about this product to
the Regional Sales Oice.
RESPONSE MAIL (Bulk mail only)
Small (DL) maxi
Medium (B5)
Large (B4)
Note
Approval from the Regional Sales Oice is
required for response mail.
Please address enquiries about this product to
the Regional Sales Oice.
R5,15
R9,20
R13,35
R5,30
R9,30
R13,50
RATES FOR MAGMAIL AND RESPONSE MAIL
ORDINARY PARCEL
An Ordinary parcel is any postal item that is bigger than 353 x 250 x 30mm and/
or weighs more than 1kg. The maximum length is 1m and the length plus girth
may not be more than 2m. The domestic counter-to-counter parcel service
(ordinary parcel) is the most economical way to send a parcel, and is available at
any Post Oice in the country.
VOLUMETRIC MASS
Fees are based on the greater of the actual mass or the volumetric mass
(i.e. Length by width by height (cm) divided by 5000) are charged for
non-documents (parcels)
VALUE ADDED PARCEL SERVICE, Insurance suspended until further notice
Insurance is available at a rate of 3% of the declared value to a maximum of
R5 000 with a minimum of R6,30 per parcel.
NB: Please insure all parcels that contain valuable items. Where parcels are
not insured, only postage will be refunded if the items were to be
lost / damaged.
DOMESTIC PARCEL SERVICE
15
CASH ON DELIVERY COD
The COD option provides for money to be collected for the parcel on the
customer’s behalf. *Cash on delivery (COD) charges on each item will be
deducted from the Trade Charge amount before payment is made to the sender.
Product Rate
Ordinary parcel (counter to counter) R78,60 for the first kg
R10,60 for each additional kg or part
of a kg
*Cash-on-delivery (COD) charges (in addition
to the parcel rate)
R31,75 per parcel
Intercepting a parcel R48,85 per parcel
Reducing or increasing the trade charge on
a parcel
R39,80 per parcel
DOMESTIC PARCEL RATES (non regulated taris subject to change)
INTERNATIONAL MAIL
International letter and parcel services are available worldwide, either by airmail
or by surface mail.
TYPES OF INTERNATIONAL MAIL
Type Description
Aerograms Special prepaid airmail letters consisting of one lightweight folded
sheet of paper that can be sealed. No enclosures are permitted.
Postcards Cards used to post unenclosed messages and greetings.
Small letters Private and business letters up to 50g and no bigger than
120 x 235 x 5mm.
Medium letters Private and business letters up to 250g and no bigger than
250 x 176 x 10mm.
Large letters Private and business letters up to 300g and no bigger than
353 x 250 x 30mm.
Small packets For small quantities of low-mass goods under 2kg at a lower rate and
with simpler customs declarations than for parcels.
Parcels Used to post goods and material up to 30kg. The maximum mass
diers from country to country.
Registered mail A separately streamed service with added security for letter post
items.
Directpublisher’s
Bags (M Bags)
Bags used for airmail or surface mail transport of printed matter to the
same addressee at the same address.
A minimum rate for 5kg applies to each bag. The mass of each item in
the bag must not be more than 2kg.
16
VALUEADDED INTERNATIONAL MAIL SERVICES
Value-added options include express delivery, registration, insurance and
advice-of-delivery (AR). As these add-on services are not available to all
countries or for some categories of mail, enquiries should be made at Post Oice
branches to find out if they are available in each case. Insured and registered
items must be posted at Post Oice counters and not in street post boxes. For
insured items, the tellers must check the maximum insured amount allowed to
the country of destination on the point of sale system as this diers from country
to country.
INTERNATIONAL REPLY COUPONS
The international reply coupon service enables customers to pre-pay the
postage on a reply from a correspondent abroad. Coupons sent abroad may be
exchanged for one or more postage stamps representing the minimum postage
to be pre-paid on an airmail letter. The coupons cost R49,60 and are available at
Post Oice branches.
REGISTRATION
Letters and small packets may be registered but not insured in the international
mail service.
CUSTOMS AND EXCHANGE CONTROL
EXCHANGE CONTROL REGULATIONS
Exchange control regulations apply equally to postal items as they do to other
exports. Generally, items worth more than R1 000,00 require specific export
documents to be completed. Details are available at post oice branches.
CUSTOMS DECLARATIONS
The type and extent of customs declarations are regulated by the statutes of
the Universal Postal Union and the requirements of destination countries. The
following are basic requirements for the various categories of mail.
INSURANCE suspended until further notice
Letter post products – aerograms, postcards, letters, small packets, and M-Bags
cannot be insured. These products can be registered, in which case a maximum
amount of 30 SDR (Special Drawing Rights) is payable in the event of loss or
damage.
The indemnity is payable to the sender, who may waive his rights in favour of
the addressee. Claims for consequential losses or loss of profits will not be
considered.
Claims in respect of ordinary letters will not be entertained.
Article/contents category Customs documentation
Letters and small packets: Letters not con-
taining merchandise, aerograms, greeting
cards and postcards
No customs documentation is required.
Small packets weighing up to 2kg with
contents worth less than R2 000
Attach a fully completed CN22 green
customs sticker.
Small packets up to 2 kg with contents worth
more than R2 000
Attach customs forms appropriate to the
country of destination. Consult the list
overleaf.
Parcels
All parcels
CN23, CP71 or PP4 as required fo
individual destinations. Consult the list
overleaf.
Direct publisher’s bags (M bags)
Up to R2 000
Attach a fully completed CN22 sticker.
More than R2 000 Attach CN22 and CN23 or PP4 as required
by individual destinations.
17
LETTER POST RATES
NOTE :
International letter post products have no insurance option and may only be
registered.
* Enquire at your Local Post Oice for details of any service suspensions.
# Angola, Botswana, Burundi, Comoros, Congo (DRC), Congo (Peoples Rep), Gabon,
Kenya, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Reunion,
Rwanda, Seychelles, eSwatini, Tanzania, Uganda, Zambia and Zimbabwe.
** If in roll form, length plus twice the diameter may not exceed 1 040mm, and the
greatest dimension may not exceed 900mm.
*** A minimum price for 5kg applies.
* Registered surface mail service from RSA to Rest of the World has been terminated.
NOTE :
Outbound Surface Mail to African countries has been discontinued with the
exception of Lesotho, Swaziland (now known as Eswatini), Mozambique and Botswana
in the 2019/20 control period. Only Airmail service will be oered.
NB: Surface Mail has also been discontinued for Brazil and Canada in the 2021/22
control period.
NOTE :
Outbound Surface Mail destined to New Zealand has been discontinued as per
the Universal Postal Union (UPU) circular notice, no. 137, dated 01 October 2018. Only
airmail service will be oered.
Category Airmail Surface Mail Maximum Size Maximum Thickness Minimum Mass
Maximum
Mass
#Southern Africa
Rest of the
World
#Southern
Africa
Rest of the
World
Aerograms (per item) R9,45 R9,45 N/A N/A 120 x 235mm No enclosures permitted 10g
Postcards (per item) R12,75 R12,75 R7,75 R7,75 120 x 235mm Must not be enveloped 10g
Small letters (per item) R11,50 R14,90 R9,65 R12,60 120 x 235mm 5mm 50g
Medium letters (per item) R41,65 R50,30 R33,60 R37,95 250 x 176mm 10mm 250g
Large letters (per item) R64,65 R85,25 R52,90 R56,85 353 x 250mm 30mm 300g
Small packets (per 100 g) R36,65 R64,50 R28,35 R33,20
Length, width and depth combined may not exceed 900mm, and the greatest
dimension may not exceed 600mm.**
2kg
Direct publishers bags (per kg) R139,25 R398,45 R69,45 R67,45
Length + girth may not exceed 2m, maximum length
may not exceed 1,05m.
5kg*** 20kg
Registration fee (per item) R59,65 R59,65 R59,65 N/A
Express delivery fee (per item)/M-Bag R67,45 R67,45 R67,45 R67,45
International reply coupon R49,60 R49,60 R49,60 R49,60
18
PARCEL
CHARGING ZONE
AI
R MAIL SURFACE MAIL
Zone
coverage #
R
ate per
parcel
Plus rate
per 100g
or part
thereof
Rate per
parcel
Plus rate
per 100g
or part
thereof
Zone A
Botswana,
Comoros,
Kenya, Na
-
mibia,
S
eychelles,
eSwatini,
Ascension
and St Hel
-
ena.
R234,95 R7,15 R223,05 R2,95
Zone B
Angola, Le-
sotho, Mada-
gascar,
Mozambique,
Réunion,
Rwanda,
Uganda,
Zambia and
Zimbabwe.
R346,45 R8,95 R346,45 R5,55
Zone C
Northern Africa
and the Middle
East.
Major desti-
nations in this
zone include
Israel, Nigeria
and Ghana.
R346,45 R32,50 R322,45 R8,95
Zone D
Europe, Rus-
sian Federation
and
former USSR
states.
Major desti-
nations in this
zone include
Austria,
Germany, Great
Britain, France,
Italy, Neth-
erlands and
Switzerland.
R358,45 R29,60 R338,35 R6,30
Zone E
Americas and
the Caribbean
(except
Canada).
Major desti-
nations in this
zone include
the United
States of
America.
R266,60 R46,20 R266,60 R10,00
Zone F
Asia Pacific and
Canada.
Major desti-
nations in this
zone include
Australia,
Canada, China,
Japan and
New Zealand.
R254,70 R41,25 R249,10 6,30
PARCEL RATES ALL PRICES SHOWN IN RANDS
#
An expanded list of the countries and their charging zones is provided overleaf
together with information about customs documentation required for those countries.
Information about countries not listed can be obtained from your local Post Oice.
19
MAXIMUM DIMENSIONS
The length and girth may not be more than 2 metres and the maximum length not
more than 1 metre.
INSURANCE suspended until further notice
Parcels can be insured to certain countries. The maximum insured value diers
from country to country and details can be obtained from your local post oice.
Indemnity is paid on ordinary parcels that are lost or damaged.
The amount payable is 40 SDR per parcel plus 4,50 SDR per kg. The postage
is also refundable. The indemnity amount may not exceed the actual value of
the parcel. The indemnity is payable to the sender, who may waive his rights in
favour of the addressee. Claims for consequential losses or loss of profits will not
be considered.
CUSTOMS CLEARANCE HANDLING FEE
A customs clearance fee of R74,90 is charged on all incoming parcels and R38,70
on all other postal items. This fee is charged by the Post Oice to cover costs
incurred in clearing the parcel/postal item on behalf of the addressee.
This fee is levied over and above any customs duties, VAT, etc charged by SARS
or any other entities and is levied even if no other charges are due.
MORE DETAILS
Please enquire at your local Post Oice for more details about any service
suspensions.
CHARGING ZONES FOR LETTERS, PARCELS AND CUSTOMS
DOCUMENTATION REQUIREMENTS:
• Parcels – CN23
• Letter-CN22
Afghanistan ROW F
Algeria
R
OW C
Albania
R
OW
D
Angola
S
A
B
A
ndoRa
R
OW D
Antigua/Bar ROW E
Armenia
R
OW D
Argentina
R
OW E
Ascension
R
OW A
Austria
R
OW D
Australia ROW F
Azerbaijan
R
OW D
Azores
R
OW D
Bahamas
R
OW E
Bahrain
R
OW
C
Bangladesh ROW F
Barbados
R
OW E
Belize
R
OW
E
Belgium
R
OW
D
Byelorussia
R
OW D
Benin ROW C
Bermuda
R
OW E
Bhutan
R
OW F
Bolivia
R
OW E
Bosnia
R
OW D
Botswana SA A
Brazil
R
OW E
Bulgaria
R
OW D
Burundi
S
A
C
B
urkina Faso
R
OW
C
B
runei/Dar ROW F
Cameroon
R
OW C
Cambodia
R
OW F
Canada
R
OW F
Cape Verde
R
OW
C
Country Zones Country Zones
Central Africa ROW C
Chad
R
OW C
Chile
R
OW
E
China Peo. Rep.
R
OW
F
C
olombia
R
OW E
Comoros SA A
Congo (DRC)
S
A
C
C
ongo (PR)
S
A
C
C
osta Rica
R
OW
E
C
roatia
R
OW D
Cuba ROW E
Cyprus
R
OW D
Czech Rep
R
OW
D
D
enmark
R
OW D
Djibouti
R
OW
C
Dodecanese Is. ROW D
Dominica
R
OW
E
Dominican Rep.
R
OW
E
D
ubai
R
OW C
Ecuador
R
OW E
Egypt ROW C
El Salvador
R
OW
E
E
quatorial Guinea
R
OW
C
E
stonia
R
OW D
Ethiopia
R
OW C
Fiji ROW F
Finland
R
OW
D
France
R
OW D
French Guyana
R
OW
E
G
abon
S
A
C
G
ambia ROW C
Germany
R
OW D
Georgia
R
OW D
Ghana ROW
G
reat Britain
R
OW
D
20
Country Zones Country Zones
Greece ROW D
Grenada
R
OW E
Guatemala
R
OW E
Guinea Bissau
R
OW
C
G
uinea Rep
R
OW
C
G
uyana ROW E
Haiti
R
OW E
Hawaii
R
OW E
Honduras
R
OW
E
Hong Kong
R
OW
F
H
ungary ROW D
Iceland
R
OW D
Indonesia
R
OW
F
India
R
OW F
Iran
R
OW F
Iraq ROW F
Ireland
R
OW D
Israel
R
OW C
Italy
R
OW D
Ivory Coast
R
OW
C
J
amaica ROW E
Japan
R
OW F
Jordan
R
OW C
Kazakhstan
R
OW D
Kenya
S
A
A
K
iribati ROW F
Korea North
R
OW
F
K
orea South
R
OW
F
K
uwait
R
OW C
Kyrgyzstan
R
OW D
Laos ROW F
Latvia
R
OW D
Lesotho
S
A
B
L
ebanon
R
OW C
Liberia
RO
W
C
Libya ROW C
Liechtenstein
R
OW
D
Lithuania
R
OW D
Luxembourg
R
OW
D
Macao
R
OW F
Macedonia ROW D
Madagascar
S
A
B
M
alawi
S
A
A
M
ali
R
OW C
Malta
R
OW D
Malaysia ROW F
Maldives
R
OW F
Mauritius
S
A
A
M
auritania
R
OW
C
Mexico
R
OW E
Moldova ROW D
Monaco
R
OW D
Mongolia
R
OW F
Montenegro
R
OW
D
Morocco
R
OW
C
Mozambique SA B
Myanmar
R
OW F
Namibia
S
A
A
N
auru
R
OW F
Nepal
R
OW F
Netherlands ROW D
New Zealand
R
OW
F
N
icaragua
R
OW
E
Niger
R
OW C
Nigeria
R
OW C
Norway ROW D
Oman
R
OW C
Pakistan
R
OW F
Panama
R
OW E
Papua N G
R
OW
F
P
araguay ROW E
Peru
R
OW E
Philippines
R
OW
F
Poland
R
OW D
Portugal
R
OW D
Qatar ROW C
Reunion
S
A
B
R
omania
R
OW D
Russia
R
OW D
Rwanda
S
A
B
S
amoa West ROW F
Sao Tome
R
OW
C
S
audi Arabia
R
OW
C
S
enegal
R
OW C
Serbia
R
OW D
Seychelles SA A
SieRa Leone
R
OW
C
S
ingapore
R
OW F
Slovakia
R
OW D
Slovenia
R
OW D
Solomon Is ROW F
Somalia
Service
Suspended
Spain
R
OW D
Sri Lanka
R
OW
F
S
t. Christopher
R
OW
E
S
tHelena
R
OW A
St. Vincent ROW E
Sudan
R
OW C
Suriname
R
OW
E
Swaziland
S
A
A
S
weden
R
OW
D
S
witzerland ROW D
Syria
R
OW C
Taiwan
R
OW F
Tajikistan
R
OW
D
Tanzania
S
A
A
T
hailand ROW F
Togo
R
OW C
Tongo
R
OW F
Trinidad
R
OW
E
Tunisia
R
OW
C
Turkey ROW C
Turkmenistan
R
OW
D
Tuvalu
R
OW F
Uganda
R
OW B
UAE
S
A
C
U
kraine ROW D
UK
R
OW D
USA
R
OW E
Uruguay
R
OW E
Uzbekistan
R
OW
D
V
anuatu ROW F
Vatican City
R
OW
D
V
enezuela
R
OW E
Vietnam
R
OW F
Virgin Is USA
R
OW
E
Y
emen ROW C
Yugoslavia
R
OW D
Zambia
S
A
B
Z
imbabwe
S
A
B
Note:
Parcels: Outbound surface mail
has been discontinued to New
Zealand and African countries with
the exception of Lesotho, eSwatini,
Mozambique and Botswana.
Check at your local Post Oice for
documentation required for insured
and COD parcels and for any coun-
try not shown.
Surface Mail has also been
discontinued for Brazil
and Canada in the
2021/22 control period
21
EXPEDITED MAIL SERVICE
EMS
EMS is an international priority mail service that provides a fast and reliable
door-to-door service to most countries for the dispatch of urgent goods such
as computer material, magnetic tapes, tender documents, business papers,
merchandise and samples.
Transit times (Monday to Friday):
• Southern Africa: 3 – 4 working days from Oice of Exchange (Johannesburg
International Mail Centre)
• Rest of world: 4 – 5 working days from Oice of Exchange (Johannesburg
International Mail Centre)
• The maximum weight to most countries is 30kg per item
• The items are trackable
• Commercial documents must be clearly marked and be provided with an EMS
Waybill
• The items must be coRectly addressed to a street address and include a
phone number, preferably mobile number
• In the case of dutiable items, the recipient will be contacted to collect the
items from the Post Oice against positive identification. The items will be
subject to customs inspections
• Enquiries must be made within 90 days of posting as they will not be
entertained after this period
• Senders will be held personally liable for any prohibited items which may be
confiscated by law
• Prohibited items include:
– Bank notes and coins
– Arms and ammunition
– Live animals and plants
– Liquids
– Narcotics
– Jewelry and precious metals
– Explosives
– Perishables
– Dangerous chemicals
Sharp instruments and utensils must be well wrapped so as not to injure Post
Oice employees. Fragile items like ornaments must also be well wrapped to
prevent breakage.
EMS items shall not exceed 1,5m for any dimension or 3m for the sum of length
and greatest circumference measured in a direction other than length.
DISCLAIMER:
Transit times are only guidelines and are not guaranteed. Saturday, Sunday and
public holidays are not transit days.
OPTIONAL INSURANCE AT % OF VALUE, MAXIMUM UNSURED VALUE,
R. option suspended until further notice
CONTACT INTERNATIONAL MAIL CENTRE
• 011 961 60 06/07/08/09/10 or 011 961 6053
• 031 336 3713/3993/3984
• 021 590 571 5/5716/5718
22
Country
of destinatiown
Rate (500g)
(or part thereof)
Per additional
500g
(or part thereof)
Max
weight (kg)
Afghanistan R574 R180 30
Albania R574 R117 30
Algeria R574 R117 30
Angola R338 R53 30
Anguilla R618 R180 30
Antigua and Barbuda R618 R180 30
Argentina R618 R180 20
Armenia R574 R158 30
Aruba R619 R180 20
Australia R542 R158 30
Austria R619 R117 30
Azerbaijan R574 R158 30
Bahamas R619 R180 30
Bahrain R562 R117 30
Bangladesh R574 R117 30
Barbados R574 R158 30
Belarus R574 R117 30
Belgium R574 R117 30
Belize R619 R180 30
Benin R619 R158 30
Bermuda R619 R158 30
Bhutan R574 R117 30
Bolivia R619 R158 30
Bosnia and Herzegovina R574 R117 30
Botswana R338 R53 30
Brazil R619 R158 30
British Virgin Islands R574 R118 30
Brunei Darussalam R574 R117 30
Bulgaria R619 R154 30
Burkina Faso R619 R158 30
Burundi R619 R158 30
Cambodia R574 R117 30
Cameroon R505 R79 30
Canada R619 R180 30
Cape Verde R574 R158 30
Cayman Islands R619 R180 10
Central African Republic R619 R180 30
Chad R619 R158 30
Chile R619 R180 30
China (Taiwan) R619 R158 30
China, People's Rep R619 R180 30
Colombia R619 R180 30
Comores R574 R180 30
Congo, DR R338 R53 30
Congo, Rep of R619 R180 30
Cook Islands R619 R180 30
Cote d' Ivoire (Rep) R574 R117 30
Costa Rica R619 R180 30
Croatia R574 R117 30
Cuba R619 R158 30
Curacao R618 R180 30
Cyprus R574 R117 30
Czech Rep R574 R117 30
Denmark R619 R117 30
Djibouti R619 R180 30
Dominica R619 R180 20
Dominican Rep R619 R180 30
East Timor R608 R180 30
Ecuador R619 R180 30
Egypt R574 R117 30
El Salvador R619 R180 30
Equatorial Guinea R619 R158 30
Eritrea R619 R158 30
Estonia R619 R117 30
Ethiopia R619 R117 30
Fiji R619 R180 30
Finland R574 R117 30
France R574 R117 30
French Polynesia R619 R180 30
23
Country
of destinatiown
Rate (500g)
(or part thereof)
Per additional
500g
(or part thereof)
Max
weight (kg)
Gabon R505 R53 30
Gambia R619 R180 10
Georgia R574 R158 30
Germany R619 R117 30
Ghana R552 R117 30
Gibraltar R574 R117 20
Great Britain (United Kingdom) R574 R117 30
Greece R574 R117 30
Grenada R619 R180 30
Guadeloupe R619 R180 30
Guatemala R619 R180 30
Guinea R619 R158 30
Guyana R574 R158 30
Haiti R619 R180 30
Honduras R619 R180 30
Hong Kong R505 R158 30
Hungary R574 R117 30
Iceland R574 R117 30
India R505 R117 30
Indonesia R574 R117 30
Iran R562 R158 30
Iraq R562 R158 30
Ireland R619 R117 30
Israel R619 R158 30
Italy R574 R117 30
Ivory Coast (Cote d'Ivoire) R552 R117 30
Jamaica R619 R180 30
Japan R505 R158 30
Jersey R574 R117 30
Jordan R562 R117 30
Kazakhstan R619 R158 30
Kenya R562 R53 30
Kiribati R619 R180 30
Korea , Rep of (South) R619 R158 30
Kosovo R574 R117 30
Kuwait R574 R117 30
Kyrgyzstan R619 R180 30
Lao, People's Dem Rep R619 R180 30
Latvia R619 R117 30
Lebanon R618 R157 30
Lesotho R338 R53 30
Liberia R619 R180 30
Libya R562 R158 30
Liechtenstein
(Dispatch via Swiss Post)
R574 R117 30
Lithuania R574 R117 30
Luxembourg R574 R117 30
Macedonia R574 R158 30
Madagascar R505 R53 30
Malawi R338 R53 30
Malaysia R574 R117 30
Maldives R574 R133 30
Mali R562 R158 30
Malta R574 R158 30
Martinique R619 R180 30
Mauritania R562 R158 30
Mauritius R338 R53 30
Mexico R619 R180 30
Moldova R574 R158 30
Mongolia R619 R180 20
Montenegro R574 R158 30
Morocco R562 R117 30
Mozambique R338 R53 30
Myanmar R619 R180 20
Namibia R338 R53 30
Nauru R619 R180 30
Nepal R562 R117 30
Netherlands (euro) R574 R117 30
24
Country
of destinatiown
Rate (500g)
(or part thereof)
Per additional
500g
(or part thereof)
Max
weight (kg)
New Caledonia R619 R180 20
New Zealand R542 R180 30
Nicaragua R619 R180 30
Niger R562 R158 30
Nigeria R505 R53 30
Norway R619 R117 30
Oman R574 R117 30
Pakistan R505 R180 30
Panama R619 R180 30
Papua New Guinea R619 R180 30
Paraguay R619 R180 30
Peru R619 R180 30
Philippines R574 R158 30
Poland R619 R117 20
Portugal R574 R117 30
Puerto Rico R619 R158 30
Qatar R562 R117 30
Réunion R505 R53 30
Romania R574 R158 30
Russia R574 R158 30
Rwanda R505 R53 30
Samoa (Western) R619 R180 30
San Marino
(Dispatch via Italian Post)
R574 R117 30
Saudi Arabia R562 R117 30
Senegal R562 R158 30
Serbia R574 R158 30
Seychelles R505 R53 30
Sierra Leone R562 R180 30
Singapore R574 R158 30
Sint Maarten R618 R180 30
Slovakia R574 R157 30
Slovenia R574 R158 30
Solomon Islands R619 R180 30
Spain R574 R117 30
Sri Lanka R574 R117 30
St Christopher and Nevis R619 R180 30
St Lucia R619 R180 30
St Vincent and the Grena R619 R180 30
Sudan R562 R158 30
Suriname R619 R158 30
Swaziland (eSwatini) R338 R53 30
Sweden R619 R117 30
Switzerland R574 R117 30
Syria R619 R158 20
Tajikistan R619 R180 30
Tanzania R338 R53 30
Thailand R574 R117 30
Togo R562 R180 30
Tonga R618 R180 30
Trinidad and Tobago R619 R158 20
Tunisia R562 R158 30
Turkey R574 R158 30
Turkmenistan R619 R180 30
Turks and Caicos Islands R619 R180 30
Tuvalu R618 R180 30
Uganda R552 R53 30
Ukraine R619 R158 30
United Arab Emirates R574 R133 30
Uruguay R619 R158 30
USA R653 R158 30
Uzbekistan R619 R180 30
Vanuatu R619 R180 30
Venezuela R619 R180 30
Vietnam R619 R180 30
Yemen R619 R180 30
Zambia R338 R53 30
Zimbabwe R338 R53 30
25
PHILATELIC PRODUCTS
COMMEMORATIVE STAMPS
Stamps are issued during the course of the year to commemorate special
events in the country. More information about these small ambassadors
(First Day Covers and other philatelic products) can be obtained
by contacting Philatelic Services at:
Postal address: Private Bag X505, Pretoria, 0001
E-mail: sa.stamps@postoice.co.za
Telephone number: (012) 845-2801/2815
Fax number: 086 539 0232 / 086 539 7457
Website: www.postoice.co.za
Bulk orders are accepted and can also be paid via EFT, order at
sa.stamps@postoice.co.za
POSTBOXES,
PRIVATE BAGS AND ACCESSORIES
POSTBOXES
The rates for postboxes is as follows:
Type New Rate
Postboxes (second postal address) R670,00 pa
Key deposit (refundable) R30,00
PRIVATE BAGS
The rate for private bags is as follows:
New Rate
Rental R2670,00 pa
CONCESSION FOR PENSIONERS
Type
Then the Rental Fee
per annum is...
Turns 60 years and/or is older than 60 years at
the time of renewing the postbox
R425,00 pa
CLEARANCE OF PRIVATE LETTER BOXES
The rates for the daily clearance (excluding Sundays and public holidays)
of private letter boxes are:
NB: This is only for clearance – the letter box must be erected at
own cost in accordance with Post Oice standards
New Rate
Clearance R2480,00 pa
26
POSTBANK
POSTE RESTANTE
Poste restante (temporary – two months at most) remains free of charge,
and a poste restante number can still be obtained free of charge.
ACCESSORIES
The rates for accessories are as follows:
REDIRECTION
The redirection rates are as follows:
NB
NEW RATES EFFECTIVE JANUARY DECEMBER
PRIVATE BAGS
Item New rate
New locks with two keys R220,00each
Item New rate
Bag only (70cm x 40cm) R760,00
Bag only (122cm x 66cm) R885,00
Lock with two keys R400,00
Nameplates (set of two) R360,00
Chain (optional) R180,00
Period New rate
Up to one month R90,00
Up to three months R280,00
Up to six months R560,00
Up to 12 months R1120,00
Millions of people all over South Africa have always relied on Postbank for
secure, reliable savings accounts, which oer good interest rates and flexible
terms. But did you know that Postbank has more products and more benefits
than ever before? Whether you want to Save, Transact or Invest, Postbank oers
some great products, all with your financial comfort and security in mind.
FOR MORE INFORMATION, YOU CAN CONTACT
• Your Branch Manager at your local Post Oice
• 0800 53 54 55 (Postbank)
• www.postbank.co.za
27
Mass Counter to Counter Counter to Door
500g R54,60 R60,68
1kg R59,81 R66,76
Non-documents/parcels
1kg
2kg
3kg
4kg
5kg
6kg
7kg
8kg
9kg
10kg
11kg
12kg
13kg
14kg
15kg
16kg
17kg
18kg
19kg
20kg
21kg
22kg
23kg
24kg
25kg
26kg
27kg
28kg
29kg
30kg
R59,81
R90,13
R120,46
R181,12
R181,12
R181,12
R181,12
R181,12
R181,12
R181,12
R211,45
R241,78
R272,11
R302,44
R332,77
R363,10
R393,43
R423,76
R454,08
R484,41
R514,74
R545,07
R575,40
R605,73
R636,06
R666,39
R696,72
R727,05
R757,38
R787,71
R66,76
R97,09
R127,42
R188,08
R188,08
R188,08
R188,08
R188,08
R188,08
R188,08
R218,41
R248,74
R279,07
R309,40
R339,73
R370,06
R400,39
R430,71
R461,04
R491,37
R521,70
R552,03
R582,36
R612,69
R643,02
R673,35
R703,68
R734,01
R764,34
R794,67
Thereafter per kg
(or part thereof)
R30,33 R30,33
VOLUMETRIC FACTOR IS
Regional and remote
surcharges service
Remote add-ons/ zone 3
Regional add-ons/ zone 2
1st Kg
R64,53
R23,31
Per kg thereafter
R5,19
R2,13
SPEED SERVICES COURIERS
DOCUMENTS
A document is any form of written communication or article that is addressed
to a specific person, or persons or a specific address; and must be conveyed by
other than electronic means.
SPEED SERVICES DOMESTIC TARIFFS
Speed Services Couriers provides the most extensive express courier network in
Southern Africa. Please enquire at Post Oice counters for prices.
* ALL RATES ARE PER PARCEL, AND EXCLUDE FUEL, LIABILITY SURCHARGE
AND INCLUDES VAT. FUEL LEVY IS CHARGED AT ,%, AND REVIEWED
QUARTERLY.
NB: RATES EFFECTIVE APRIL MARCH
28
Value Added Services
Same day Service R37 7,42
Saturday Service R226,44
After Hours Service R301,96
Early Bird R184,61
Pre-Paid Packs/Stamps
– Counter to Counter only
1kg Pre-paid pack & stamps R59,81
2kg Pre-paid stamps R90,13
5kg Pre-paid stamps R181,12
SPEED SERVICES COURIERS RATES:
NOTE:
• All rates exclude fuel surcharge and are VAT inclusive
• Maximum dimensions allowed for documents are 353mm x 250mm x 30mm
• Maximum mass allowed for documents is 1kg
• Fees are based on the greater of the actual mass or the volumetric mass
(i.e. length by width by height, (cm) divided by 5000) are charged for non-
documents (parcels)
NB: Optional liability cover, up to a maximum of R10 000 per parcel, is avail-
able at a premium of 3% of declared/insured value. This option does not apply
to parcels containing documents. Please contact 0860 111 502 should you be
in need of more coverage. (option suspended until further notice)
• Fuel levy is subject to change depending on the movement of the market
DOMESTIC OVERNIGHT SERVICE:
Overnight courier is available from and to Post Oice stores nationwide and all
major centres. Overnight delivery is aected by 10:30 the following morning and
Early Bird by 09:00 the following morning. Early Bird door delivery is available in
major centres only.
Counter to
Counter
From Post oice for overnight delivery to the receiver’s nominated
Post Oice Counter. POD is available
Counter to Door
From Post Oice counter to door delivery by 10:30 the next morn-
ing. Only applies to major centres.
Counter to
P.O.Box, Private
Bag.
From the Post Oice counter to a nominated P.O.Box
or Private Bag.
Door-to-door
Collect from the sender’s door for overnight delivery to the receiv-
er’s door by10:30 the next morning.
Applies to major centres only
Same day
courier
Door delivery on the same day as the collection. Collection from a
Post Oice or door. This service is only available between major
centres and is subject to flight availability.
Call 0860 111 502
SSC Document Pack Counter R10,95
SSC Document Pack Door R10,95
29
Early bird
From The Post oice or door and delivered to the door by 09:00
the following morning. This service is only available between
major centres.
Saturday service
Door collection or delivery between 09:00 - 12:00 on a Saturday.
Items collected or handed in on Fridays will be delivered on
Monday, unless this service is selected. Please note Saturday
service is available at certain major centres only. Please
enquire from our
Call Centre 0860 111 502
After hours
Door collection or delivery after 18:00 weekdays and 12:00 Satur-
days to 08:00 Mondays and Public Holidays. This service is only
available between major centres.
International
Courier
Door delivery only to over 200 international destinations.
Documents and parcels (non-documents) up to 20kg per item
may be sent.
OPERATING HOURS WITHIN WEEK (Call Centre) HOURS
Mondays - Friday 07h30 - 17h00
NB: Call centre not operational on weekends and public holidays
THE FOLLOWING ARE ACCEPTED:
C4 (324mm X 229mm) and B4 (358mm x 250mm) envelopes or Speed Services
Couriers Document Packs for packaging, which are now available at the Post
Oice counters for only R10,95 each.
Speed Services Couriers
• Maximum dimensions allowed for documents are 353mm x 250mm x 30mm
• Maximum mass allowed for documents is 1kg.
Track and Trace
All items, international and local, are computer coded and tracked
throughout their destination. A unique barcode number is all that
is required to trace an item through our
system. Track and trace on www.speedservices.co.za or call our
customer helpline 0860 111 502
Insurance and
liability
Are you sending valuable items? If it is a valuable item, please
ensure that you insure your item. Optional liability cover, up to a
maximum of R10 000 (ten thousand rand) per parcel, is available
at a premium of 3% of the declared/insured value. Please consult
with our tellers/sales department should you require a quote on
insurance cover or contact our call centre on
0860 111 502 for more information.
Proof of delivery
A proof of delivery (POD) is available on our website and customer
care helpline consultants, who will provide telephonic or hardcopy
confirmation of time, date and receiver’s details. No POD’s are
available for P.O.Box or Private Bag deliveries.
ADDITIONAL DOMESTIC SERVICES
30
TIPS TO GET YOUR LETTER DELIVERED ON
TIME, EVERY TIME:
TIPS ON A CORECTLY ADDRESSED ENVELOPE, SEE DIAGRAM:
THE USE OF PRIVATE LOGO’S TO BE DONE IN CONSULTATION WITH THE
REGIONAL SALES MANAGER.
• Ensure that the addresses are coRect; check the spelling of surnames, street
names and towns
• Ensure the address is written in black ink, write clearly and always include a
postcode
• You can check postcodes on www.postoice.co.za
• Always include your own address on the back of the envelope
• Remember to put the correct postage on each mail item
• For overseas mail, make sure you allow at least four to five weeks delivery for
sea and surface mail
• Airmail to all overseas countries should be posted at least ten days in
advance
• Utilise Speed Services Couriers for all your overnight courier requirements
• Be aware of standard mail specifications and avoid sending oversized
envelopes and parcels over 1kg via standard mail
• If you are unsure of what can or can’t be sent via the normal postal service,
call Customer Services on 0860 111 502 or visit your nearest Post Oice for
advice
• If you are expecting a parcel, ask the sender for the tracking number
• Remember that parcels need to be collected from your local Post Oice
counter, as they do not fit into a postbox
• Package parcels carefully – use a sturdy box with plenty of padding if sending
a gift (Easypost boxes are on sale at Post Oice branches)
• If you suspect tampering with your parcel, report it to the Crime Buster
Hotline on 0800 020 070
31
CONTACT INFORMATION
COMPLAINTS AND QUERIES
For more information on dierent services. Call Customer
Care of dierent departments on:
Customer Services Centre: 0860 111 502
Post Box Enquiries: 0860 086 860
Transport and Logistics (bad driving): 0800 118 331
Docex: 0861 335 544
Postbank Contact Centre: 0800 535 455
Telemarketing: 0860 080 080
Please note: below addresses are intended for customer related complaints
& enquiries only.
Issue E-mail address
International parcels international.parcels@postoice.co.za
Postboxes postboxes@postoice.co.za
Postbank postBank.enquiries@postoice.co.za
Customer service centre customer.service@postoice.co.za
customer.services@postoice.co.za
Car licence & account payments payments@postoice.co.za
Compliments Compliments@postoice.co.za
For more information on any of these products and services, call our Customer
Care line: 0860 111 502 or one of our Regional Sales Oices:
Western Cape (021) 590 3111
Eastern Cape (041) 508 4219
KwaZulu-Natal (031) 336 3595
Central Province (051) 402 4011
Witwatersrand (011) 495 0704
Northern Region (012) 339 4122/3/4
or write to:
The General Manager Sales
SA Post Oce
PO Box 10 000
Pretoria
0001
CONTACT INFORMATION / COMPLAINTS AND QUERIES
For more information on dierent services
Call Customer Care of dierent departments on:
Customer Services Centre 0860 111 502
Post Box Enquiries 0860 086 860
Transport and 0800 118 331
Logistics (bad driving)
D
ocex 0861 335 544
Postbank Contact Centre 0800 535 455
Telemarketing 0860 080 080
Complaints and Queries
Please note: below addresses are intended for customer related
complaints and enquires only.
Issue E-mail address
International parcels
international.parcels@postoice. co.za
System oline o.line@postoice.co.za
Postboxes postboxes@postoice.co.za
Postbank
postbank.enquiries@postoice.co.za
Customer service centre customer.service@postoice.co.za
customer.services@postoice.co.za
Car licence and payments@postoice.co.za
account payments
Compliments compliments@postoice.co.za
For more information on any of these products and services
Call our Customer Care line: 0860 111 502 or
one of our Regional Sales Oices:
Western Cape (021) 590 5553
Eastern Cape (041) 508 4219
Kwazulu-Natal 031) 336 3595
Central Province (051) 402 4011
Witwatersrand (011) 495 0704
Northern Region (012) 339 4122/3/4
or write to:
The General Manager Sales
SA Post Oice
PO Box 10000
Pretoria
0001
